Refund & Cancellation Policy

Last updated: September 23, 2026

1. Free Trial

We offer a 14-day free trial with no payment required upfront. You may cancel at any time during the trial with no charge. If you do not cancel before the trial ends, your account will automatically convert to a paid subscription and your payment method will be charged.

2. Subscription Cancellation

You may cancel your Monthly or Annual subscription at any time from your account settings. Cancellation will take effect at the end of your current billing period — you will retain access to the Platform until that date, and no further charges will be made after cancellation.

3. Refunds on Subscription Fees

• Monthly Plan: We do not offer refunds for partial months. If you cancel mid-cycle, you retain access until the end of the period you've already paid for.
• Annual Plan: When an annual plan is offered, fees already paid are not refunded for unused months. You keep access for the remainder of the paid year after cancellation.
• Refund requests outside the above terms will be considered on a case-by-case basis at our discretion, and nothing in this policy limits any statutory refund rights you may have under applicable consumer protection law in your jurisdiction (e.g., Australian Consumer Law guarantees).

4. Wallet Balance (SMS, Calling, Number Purchases)

Funds added to your usage wallet are used to pay for SMS, voice calling, and phone number rental. Wallet funds are non-refundable except: - Where required by applicable law - In the case of a verified billing error or platform malfunction - At our sole discretion in exceptional circumstances

Unused wallet balances remain available in your account for future use and do not expire, unless your account is terminated for a violation of our Terms of Service or Acceptable Use Policy.

5. Number Rental Cancellation

If you cancel a rented phone number, it will be released at the end of the current billing cycle for that number. Any monthly rental fee already paid for the current cycle is non-refundable, but no further charges will apply going forward.

6. Chargebacks

If you initiate a chargeback with your bank or card issuer without first contacting us to resolve a billing dispute, we reserve the right to immediately suspend your account pending resolution.

7. How to Cancel or Request a Refund

To cancel your subscription or request a refund, contact us at billing@pipecove.com or use the cancellation option in your account settings.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or platform notice.

9. Contact Us

Pipecove Email: billing@pipecove.com