Pipecove

Pipecove

Last updated September 23, 2026

Terms of Service

Last updated: September 23, 2026

These Terms of Service ("Terms") govern your access to and use of Pipecove's CRM platform ("Platform," "Service"). By creating an account or using the Platform, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old and able to form a legally binding contract to use the Platform. By signing up, you represent that you meet these requirements.

2. Account Registration

You must provide accurate, current information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

3. Free Trial

We offer a 14-day free trial. No payment is required to start the trial. At the end of the trial period, your account will automatically convert to a paid subscription and your payment method will be charged, unless you cancel before the trial ends. We will send a reminder email before the trial ends.

4. Subscription Plans and Billing

The plans offered in the Platform at the time you subscribe are the plans that apply. The standard catalog is:

  • Starter: $0 USD, with a 14-day trial on a new workspace. Includes a small team, contacts, one pipeline, email, calendar, appointments, and a limited set of automations.
  • Growth: $49 USD per month. Adds SMS, phone numbers, a public booking page, a usage wallet, and room for a larger team.
  • Scale: $99 USD per month. Adds voice calling, custom objects, and higher or unlimited limits as shown at checkout.

If a plan is offered on another interval (including annually), the price and interval shown at checkout apply.

  • Subscriptions automatically renew at the end of each billing period unless cancelled
  • You may cancel at any time; cancellation takes effect at the end of the current billing period
  • We reserve the right to change pricing with at least 30 days' notice to existing subscribers
  • All fees are exclusive of applicable taxes, which will be added where required by law

5. Usage-Based Charges (Wallet System)

Certain features (SMS messaging, voice calling, phone number rental) require a prepaid wallet balance. By adding funds to your wallet, you authorize us to deduct charges as you use these features, at the rates displayed in the Platform at the time of use. Wallet funds are non-refundable except as required by law or at our discretion.

6. Acceptable Use

You agree not to use the Platform to: - Send unsolicited commercial messages in violation of applicable anti-spam laws (see our Acceptable Use & Anti-Spam Policy) - Transmit unlawful, harassing, defamatory, or fraudulent content - Attempt to gain unauthorized access to the Platform or other users' accounts - Reverse engineer, decompile, or attempt to extract source code from the Platform - Use the Platform to compete with us or build a competing product - Violate any applicable law or regulation

We reserve the right to suspend or terminate accounts that violate this section, including accounts responsible for excessive spam complaints or abuse that threatens our messaging infrastructure's reputation.

7. Your Content and Data

You retain ownership of all data you input into the Platform ("Customer Data"), including contacts, leads, messages, and custom fields. You grant us a limited license to host, process, and transmit this data solely to provide the Service. See our Privacy Policy for how we handle this data.

You are solely responsible for: - The accuracy and legality of Customer Data you input - Obtaining proper consent from individuals before contacting them via the Platform - Compliance with applicable data protection and anti-spam laws in your jurisdiction

8. Third-Party Services

The Platform integrates with third-party services (e.g., Twilio for SMS/calling, Stripe for payments, email providers). Your use of these integrations is also subject to the applicable third-party terms. We are not responsible for the availability or performance of third-party services.

9. Intellectual Property

The Platform, including its software, design, and branding, is owned by Pipecove and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand features.

10. Team Members and Roles

Workspace owners may invite additional users ("Agents") and assign roles/permissions. Workspace owners are responsible for the actions of Agents they invite and for managing appropriate access levels.

11. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Platform. We may perform maintenance, updates, or experience downtime from time to time.

12. Limitation of Liability

To the maximum extent permitted by law, Pipecove shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Platform. Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless Pipecove from any claims, damages, or expenses arising from your misuse of the Platform, violation of these Terms, or violation of applicable law (including anti-spam and data protection laws).

14. Termination

We may suspend or terminate your account for violation of these Terms, non-payment, or at our discretion with reasonable notice. Upon termination, your right to use the Platform ceases, though certain provisions (payment obligations, limitation of liability, indemnification) survive termination.

15. Governing Law

These Terms are governed by the laws of the jurisdiction in which Pipecove is established, without regard to conflict of law principles. Nothing in these Terms limits non-waivable rights you have under the consumer protection or privacy laws of your own country, including in the United States, United Kingdom, Canada, Australia, and New Zealand.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or platform notice. Continued use after changes constitutes acceptance.

17. Contact Us

For questions about these Terms, contact:

Pipecove Email: support@pipecove.com